BitAfrika Ltd is committed to providing secure, transparent, and reliable

cryptocurrency services. This Refund Policy establishes the terms and conditions under which refunds may be issued for transactions conducted on our platform.

Due to the nature of cryptocurrency, refunds are only provided under limited,

verified circumstances.

1. Scope of the Refund Policy

This Refund Policy applies to all users of BitAfrika’s platform, including:

• Individual and corporate users.

• Cryptocurrency purchases, sales, wallet funding, and service fees.

• Other services as specified by BitAfrika.

By using our platform, you agree to adhere to this Refund Policy.

2. General Principles

• Finality of Transactions: Cryptocurrency transactions are permanent and

irreversible once confirmed on the blockchain.

• Limited Refund Eligibility: Refunds are issued only in cases where platform

errors, duplicate payments, or unauthorized activities are verified.

• User Responsibility: Users are responsible for providing accurate transaction

details (e.g., wallet address, amounts) and safeguarding their accounts.

3. Eligible Refund Scenarios

Refunds will only be processed under the following verified circumstances:
3.1 Platform Errors

• Errors caused directly by BitAfrika’s platform, such as incorrect transaction amounts or failure to deliver cryptocurrency to a designated wallet.

3.2 Overpayment or Fee Errors

• Refunds may apply if service fees are miscalculated or overcharged due to platform errors.

3.3 Exceptional Circumstances

• Refund requests outside the above categories will be reviewed on a case-by-case basis at BitAfrika’s sole discretion.

4. Non-Refundable Scenarios

Refunds will not be issued in the following situations:

1. Incorrect Wallet Addresses: Transactions sent to incorrect or invalid wallet addresses provided by the user cannot be refunded.

2. Price Volatility: Refunds will not be issued due to changes in cryptocurrency prices after a transaction is performed.

3. User Negligence: Refunds are not granted for errors caused by user

negligence, including incorrect transaction amounts or failure to follow

platform instructions.

4. Network Fees: Blockchain or network fees incurred during the transaction process are non-refundable.

5. Third-Party Errors: Refunds will not be processed for issues caused by third-party wallets, exchanges, or service providers.

5. Refund Request Process

To request a refund, users must follow these steps:

5.1 Submission

• Submit a refund request to BitAfrika Customer Support at

[[email protected]] or via our official whatsapp channels.

• The request must be made within two (2) days of the transaction.