Refund Policy

Last updated: [Date]

BitAfrika's refund policy outlines the terms and conditions under which refunds may be processed for transactions on our platform.

Refund Eligibility

Refunds may be considered in the following circumstances:

Failed transactions due to technical errors on our platform
Unauthorized transactions reported within 24 hours
Duplicate transactions processed in error

Refund Process

To request a refund, please contact our customer support team with:

Transaction ID or reference number
Reason for refund request
Supporting documentation if applicable

Processing Time

Refund requests are typically processed within 5-10 business days after approval. Refunds will be processed to the original payment method used for the transaction.