This Privacy Policy describes how BitAfrika ("BitAfrika," "we," or "us") collects, uses,
stores, shares, and protects your information whenever you use the BitAfrika Site, a
BitAfrika mobile application, any BitAfrika API directly or through a third-party
application, or buy a BitAfrika product (collectively, "BitAfrika Site” and “Services”).
BitAfrika understands the importance of privacy for our users and only collects the
information which is necessary. Your information is only shared with our third-party
affiliates when necessary or/and in direct relation to your transaction. Within
BitAfrika, access to information is limited to only BitAfrika Employees who require
such information for matters related to compliance, customer support, and
verification. BitAfrika will NEVER sell or rent your personal information to third
parties.
This Privacy Policy is subject to change, so please review it from time to time. If
BitAfrika makes a major change, it will become effective when BitAfrika posts the
revised Policy and notify you by email or by means of a notice on the BitAfrika Site.
BitAfrika will revise the date at the top of the Privacy Policy to indicate the updated
version.
By using BitAfrika Site and Services, you consent to the data and information policies
and practices prescribed in this Privacy Policy.
INFORMATION WE COLLECT
Information You Provide.
We collect the information you provide to us directly when you use BitAfrika Site and
our Services. This information we may collect directly from you includes, but is not
limited to, your name, email, phone number, date of birth, address, password, digital
currency public key, documents, government identification number, etc.
If you wish to link a bank account or other payment method, BitAfrika may collect your
account number, routing number, bank card number, IBAN no. or other related
account information. As BitAfrika expands to add additional services and features, you
may be requested to provide additional information. When we deem it necessary for
verification, legal purposes, or other reasons, BitAfrika may prompt you to provide
additional contact information, biographic information, identity number or
government-issued information, including a tax ID number or financial information.
Collection of Data
Our site uses technologies of third-party partners to help us recognize your device and
understand how you use our site(s) so that we can improve our services to reflect your
interests and share with you advertisements about the [products and/or services] that
are likely to be of more interest to you. Specifically, these partners collect information
about your activity on our site(s) to enable us to:
• measure and analyze traffic and browsing activity on our site(s);
INFORMATION COLLECTED AUTOMATICALLY
When you use “BitAfrika Site” and “Services”, the following information is collected
automatically:
Location.
With your permission, BitAfrika may collect your precise geolocation information and
device location in order to offer you location-based services, such as a map of relevant
service providers in your area.
Transactions.
BitAfrika collects information about your transactions and payment activity on the
BitAfrika Site and Services, including the amount, time, date, recipient wallet, and type
of trade.
Device.
BitAfrika collects information about the device you use to access BitAfrika Site and
Services, including language, type of device, operating system, mobile phone number,
mobile network, and other device identifiers. BitAfrika also logs information about
your activity on BitAfrika Site and Services, such as access times, pages viewed, other
pages visited, and IP address.
Cookies.
When you access the BitAfrika Site and Services, like most websites and apps, we use
cookies or other tracking technologies to collect information. Cookies are small data
files placed on your computer or other devices that allow BitAfrika to identify you as a
BitAfrika customer and customize the BitAfrika experience.
We use both session and persistent cookies when you access our website or content.
Session cookies are temporary and expire and no longer have any effect when you log
out of your account or close your browser. Persistent cookies remain on your browser
until they expire or you erase them.
You are free to decline our cookies if your browser or browser add-on permits, but
removing or disabling cookies may interfere with your use and the functionality of the
BitAfrika Site and Services. Please refer to the help section of your browser or browser
add-on for instructions and additional information on blocking, deleting, or disabling
cookies.
Information from Third Parties.
BitAfrika may collect information on you from third-party services, including, but not
limited to, nonpublic personal information from identity verification sources or public
databases.
RIGHTS OF THE DATA SUBJECT
With regards to the personal data we collect about you, as a data subject, you have the
following rights;
a) to be informed of the use for which your personal information would be used for;
b) to access your personal information in our custody;
c) to object to the processing of all or part of your personal information;
d) to correct false or misleading information;
e) data portability;
f) withdraw consent and;
g) to delete any false or misleading information.
USE OF INFORMATION
Information we collect may be used in the following ways:
• Improve and provide a full range of BitAfrika Sites and Services;
• Provide information, such as customer service, notifications, and security
notices;
• To detect and prevent fraud and crime;
• To detect and prevent money laundering;
• To comply with applicable regulatory requirements;
• Send you important information, such as changes in terms, conditions, and
policies and/or other administrative information;
• Personalize, manage, and improve BitAfrika Site and Services;
• Combine your information with information obtained from elsewhere and
others in order to help BitAfrika understand and improve your needs and
personalize and improve the BitAfrika Site and Services and our advertising
efforts;
• Verify your identity and/or location in order to allow access to your accounts,
conduct online transactions, secure your personal information, and in order to
prevent fraud and illegal or unauthorized activity, enforce our user agreements,
and comply with laws and regulations in the Country where the transaction took
place;
• For business purposes, including data analysis, audits, developing and
improving products and services, enhancing BitAfrika Site and Services,
identifying usage trends and determining the effectiveness of promotional
campaigns;
• Resolve disputes and troubleshoot problems;
• Respond to your inquiries and fulfil your requests;
• Direct marketing and promotional offers on behalf of BitAfrika, its partners and
associates, including via SMS and email; and
• Fulfil any other purpose for which the information was collected. BitAfrika will
never sell or rent your personal information to any third parties. We will only
use or share your information according to the terms of this Policy and for
BitAfrika's own information processing.
PROTECTION & STORAGE OF INFORMATION
The protection and security of your personal information are important to us.
BitAfrika protects your information, including any non-public personal information
that can be used to identify you, such as your government-issued ID number, by using
reasonable physical, technical, and administrative security measures. This includes
limiting access to your information to employees with only information they need to
know to reduce the risks of alteration, disclosure, loss, misuse, and unauthorized
access. All of our procedural safeguards are designed to comply with generally
accepted standards, applicable laws and regulations. BitAfrika will store and protect
your information securely during and after the life of your BitAfrika account in
compliance with our legal obligations and policy. If you have any questions or concerns
about our security measures, you may contact us through our Support Page.
SHARING OF INFORMATION
BitAfrika may share the information we collect from you in the following ways.
• BitAfrika will sometimes need to share your information with third-party fraud
prevention and identity verification service providers in order to prevent fraud
and confirm the validity of the information provided against public records. By
using BitAfrika Site and Services, you acknowledge and consent that these
service providers may retain and use your information to perform services for
BitAfrika and improve their own services, solely related to identity verification
and fraud prevention services.
• BitAfrika will sometimes need to share information with service providers
performing legal, marketing, audit, payment processing and other services on
our behalf, sometimes related to the analysis and improvement of the BitAfrika
Site and Services experience. Third Parties are obliged to follow our
confidentiality policy and safe keep all your information in their possession as
per our Privacy Policy.
• BitAfrika may use your personal data to promote our products and services to
you, where necessary. We may also share your information with third parties
for marketing purposes where you provide your consent; in such instances, we
shall comply with the relevant law. You may withdraw your consent to receive
our marketing messages anytime, and no further marketing messages will be
sent to you once you opt-out.
• In some instances, we may engage third-party advertising agencies to serve ads
when you visit our app, and these agencies may use information about your
visits to the app and other websites that are contained in web cookies for the
purpose of providing advertisements for products and services that might be of
interest to you. BitAfrika may need to share your information to complete a
routine third-party financial, legal, or technical audit of BitAfrika's operations.
• BitAfrika may need to share your information with local and foreign law
enforcement agencies, government officials, or other third parties when
compelled to do so by a subpoena, court order, or other legal procedure or when
we believe in good faith that disclosure is necessary to prevent any physical
harm, financial loss, to report suspected illegal activity, or to investigate a
potential violation of law or our User Agreement.
• In the event of a merger, acquisition, or other purchase of BitAfrika's assets by
another company, that company will have access to the information you have
provided to BitAfrika. We will require that the new entity follow the procedures
of this Privacy Policy and notify you of any such change in the applicable policy.
• BitAfrika may also share your information with its subsidiaries, affiliates and
other entities that BitAfrika controls.
• We may share your information with our investors for the sole purpose of
conducting a general business analysis.
• Apart from the above, we will only share your information with other third
parties with your direct consent or direction to do so unless we are lawfully
permitted to do so without your consent.
TRANSBORDER TRANSFERS OF PERSONAL DATA
We may transfer your personal data from the country where it was collected to any
third party in a foreign country that may not have data protection laws similar to those
of the country of collection for cloud storage, ID verification, fraud prevention
purposes, or for any other legitimate purpose.
Whenever we transfer personal information to other jurisdictions, we will ensure that
the information is transferred in accordance with this Privacy Notice, our privacy
practices and as permitted by applicable data protection laws.
You acknowledge that by submitting your personal data, you accept its transfer,
storage or processing.
RETENTION AND DELETION
BitAfrika retains your personal information as long as necessary to offer our services
to you. The retention period may vary depending on the data type, the country where
we collected the data, the user category, the purposes for which we collected the data,
and whether the data must be retained after an account deletion request as may be
applicable.
You may request the deletion of your BitAfrika account through the security section
under your profile on the BitAfrika mobile or web app. is the step-by-step guide on
how to delete your BitAfrika account
Following an account deletion request, we delete your BitAfrika account except if it is
necessary for an investigation, prevention of fraud, compliance with legal
requirements, or because of issues relating to your BitAfrika account such as an
unresolved claim or dispute. In this case, we may retain your personal information for
as long as required. BitAfrika generally deletes user personal information in
accordance with the BitAfrika data retention policy, except where retention is
necessary for the reasons mentioned above. BitAfrika will not retain your personal
information longer than necessary.
PRIVACY OF CHILDREN UNDER 18
You must be at least Eighteen (18) years old to use BitAfrika Site and Services. So by
using our Services, you confirm that you are at least Eighteen (18) years old and on
this note, we can lawfully collect your personal information. BitAfrika does not
intentionally collect any information from or about any individual under the age of 18.
HOW TO ACCESS AND EDIT YOUR INFORMATION
You can access, review, and edit your personal information from the Settings or
Account page after you log in to your BitAfrika account. If you are unable to edit the
information from your account, please contact us through our for assistance.
If you close your BitAfrika account, we will retain your account information in our
databases for the required number of years to comply with the various laws and
financial service regulations applicable to BitAfrika.
INDEMNITY & LIMITATION OF LIABILITY
By accepting the terms and conditions of this policy, You shall hold harmless BitAfrika,
its promoters, officers, directors, employees, affiliates, agents, sub-contractors and
other representatives from any claims, demands, liabilities, suits, proceedings,
penalties, costs or expenses of any kind (including, attorneys’ fees and expenses)
arising out of or in connection with:
(i) Sharing any information with Third Parties in line with this Privacy Policy;
(ii) Breach of any obligation, terms, representation, warranties and covenants under
this Agreement;
(iii) breach of confidentiality obligations under this Agreement.
This provision shall survive the expiration or termination of Your relationship with
BitAfrika for any reason.
Notwithstanding anything to the contrary contained in this policy, BitAfrika, in any
event, regardless of the form of claim, shall not be liable for any indirect, special,
punitive, exemplary, speculative or consequential damages, including, but not limited
to, any loss of use, loss of data, business interruption, and loss of income, capital or
profits, irrespective of whether it had advance notice of the possibility of any such
damages.
CONTACT US WITH QUESTIONS
Please contact BitAfrika directly by sending an email to or through our Support Page
with any questions or concerns regarding this Privacy Policy.
